General

Account & Billing

• How to cancel from the Microsoft Store
• How do I get a refund with Google Play Store?
• Cancel Subscription on Credit Card or PayPal
• How to cancel through App Store/iTunes
• How do I upgrade to the 1Password Family plan?
• Why did the website change to Point Wild?
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Pango Products

• How do I get help for Identity Guard?
• What is Point Wild?
• Will you offer robocall blocking outside the US and Canada?
• When will Robo Shield be available on Android?
• How do I get help for Robo Shield?
• How do I get help for Hotspot Shield?
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Technical Support

• I lost my 1Password master key and had to delete my account and can’t renew it from the Point Wild account page. How do I get a new one?
• How many devices can I use Robo Shield on?
• How many devices can I use Identity Guard on?
• How many devices can I use 1Password on?
• How do I log into Point Wild?
• How do I contact Support?