How can we help?
Account & Billing
- How to cancel from the Microsoft Store
- How do I get a refund with Google Play Store?
- Cancel Subscription on Credit Card or PayPal
- How to cancel through App Store/iTunes
- How do I upgrade to the 1Password Family plan?
- Why did the website change to Point Wild?
Pango Products
- How do I get help for Identity Guard?
- What is Point Wild?
- Will you offer robocall blocking outside the US and Canada?
- When will Robo Shield be available on Android?
- How do I get help for Robo Shield?
- How do I get help for Hotspot Shield?
Technical Support
- I lost my 1Password master key and had to delete my account and can’t renew it from the Point Wild account page. How do I get a new one?
- How many devices can I use Robo Shield on?
- How many devices can I use Identity Guard on?
- How many devices can I use 1Password on?
- How do I log into Point Wild?
- How do I contact Support?